Citizens Charter in Local Governments in Kerala - Procedure For Obtaining Services

Procedure For Obtaining Services

A person, in need of service enlisted in the Charter, shall apply in the form prescribed, to the local government Secretary or to the Officer concerned. The local government should have an enquiry counter for distributing the application forms, for receiving application and for giving reply to the enquiries in the respective office. A serial number shall be assigned to every application for service, received by the Secretary or the Officer concerned and the details such as the name of the applicant, the date of receipt of the application, the request in the application etc. shall be recorded in a register. Immediately on receipt of an application, an acknowledgement receipt shall be issued to the applicant recording therein the probable date on which the service may be rendered, the name of the Officer whom the applicant may approach in this regard and other necessary details.

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